Big S Pass FAQ

1. HOW DO I BUY MY PASS?

It’s never been easier to order your BIG S Season Pass. You may order online now. You may also purchase your pass in-person at any Guest Services location in season. Guest Services is closed during the summer, during this time all passes are mailed out.

2. I RENEWED MY PASS FROM LAST YEAR. DO I USE THE SAME ONE THIS SEASON?

No. Each year you will be issued a new season pass if you chose to renew. Feel free to keep former season passes for posterity, but make sure to bring your current one when you want to hit the slopes! See below for picture guidelines.

3. HOW DO I GET MY PICTURE TAKEN? CAN I KEEP MINE FROM LAST YEAR?

For returning passholders, we are automatically using previous season pass photos for this year’s BIG S Passes unless otherwise contacted. We have several people whose photo is too blurry or they have sunglasses on or whatever. If this is the case with the photo we have of you, we’ll be sending an email alerting you to the fact that we need a new mug shot. If you would like a new picture, or your appearance has greatly changed, please follow the directions below. Parents – your kids are growing – please help us keep their pictures current by getting new pictures taken as soon as possible after ordering their pass.

For first time BIG S Pass holders, please be aware we will need a pass photo before your pass can be delivered. Photos may be uploaded when you set up an account or add a guest during the checkout process. They can also be changed or a new one may be uploaded by using Guest Lookup. Look yourself up by typing in your name and date of birth, then click on “upload photo” and follow the steps. We ask that your photo is a well-lit close-up head shot without hats or sunglasses. To expedite the upload process, please keep the photo under 1MB.

We can also take your picture in Guest Services. Please visit us at any open Guest Services location (closed summer months).

4. WHEN WILL I GET MY PASS?

During the fall and winter you can pick up your Season Pass in person at any open Guest Service location at The Summit. During the summer months, please allow 2-3 weeks to receive your pass via mail.

5. DO YOU CHARGE SALES TAX?

Washington State sales tax of 8.6% will be applied to all sales.

6. WHAT’S SO GREAT ABOUT BEING A PASSHOLDER ANYWAY?

For one thing…you get to go straight to the lifts on powder days! Who wants to wait in a ticket line when Mother Nature delivers fresh stuff?

Also, make sure you check out the Big S Club for all kinds of special deals and discounts with area businesses exclusively for BIG S passholders. We’ve always thought you were special…now others do too!

7. WHAT BENEFITS DOES MY UNLIMITED PASS HAVE?

In addition to the benefits to all passholders (see #6), Unlimited passholders get discounted lift tickets for our tubing center (only $5!), and unlimited use of The Summit Nordic and Snowshoe Center Trail System.

8. WHAT BENEFITS DOES MY L-T-D PASS HAVE?

In addition to the benefits to all passholders (see #6) L-T-D passholders get a $10 discount on weekend Alpental lift tickets! Although the BIG S L-T-D does not include Alpental skiing and riding access on weekends, you will get a $10 off discount on weekend Alpental tickets. Just present your pass at any Alpental ticketing location to receive your discount. No blackout dates! Limit ONE per day – Ticket for passholder ONLY! But we aren’t stopping there. L-T-D passholders also enjoy discounted lift tickets for our tubing center (only $5!), and unlimited use of The Summit Nordic and Snowshoe Center Trail System.

9. WHAT BENEFITS DOES MY NIGHT PASS HAVE?

In addition to the benefits to all passholders (see #6) NIGHT passholders get discounted ($5) tickets for our tubing center for the 6pm-9pm session on Fridays and Saturdays.

10. CAN I GET MY MONEY BACK IF I CHANGE MY MIND?

NO. Season passes are non-refundable and non-transferable. If, however, you have an extraordinary hardship we will be happy to take your request into consideration. Please keep in mind that a $25 processing fee may apply. Guests with extreme circumstances that prevent them from using their pass are most often “rolled over” into passes for the following season.

For questions, please email us at rollovers@summiti90.com.

11. I HAVE A BIG S GOLD PASS. WHAT’S THE DEAL WITH MY CRYSTAL AND BOYNE BENEFITS?

Please Note: All ticket offers are for the passholder only and are limited to one per day.

2013-2014 Gold passes will not be valid at Crystal until BOTH resorts open for the 2013-2014 season. Blackout dates at Crystal for 2013-2014 Gold Passes are 12/26/2013 – 1/05/2014 and 1/18/14 – 1/20/14. Gold passes expire at Crystal April 20th 2014.

PLUS GOLD passholders receive 10 visits to each of the following Boyne resorts:

All ticket offers are non-transferable (must be used solely by the pass holder). Limit one per day.

*Skiing/riding privileges at Big Sky, Boyne Highlands, Boyne Mountain, Sugarloaf and Sunday River are only valid with paid lodging booked by calling the resort’s reservations departments, Boyne Vacation Club or on a Boyne Vacation Club exchange. Without lodging, you will receive 50% off your lift ticket by presenting your GOLD Pass! For all other resorts listed above, present your BIG S GOLD pass to each resort’s guest services department to receive your complimentary lift ticket.

12. I ALREADY BOUGHT MY BIG S PASS. HOW CAN I UPGRADE TO THE GOLD?

You must upgrade in person at one of our Guest Services locations. Please be sure to bring your existing pass with you. Summit West Guest Services/Season Pass Office will re-open October 28th. Hours will be 9am – 4pm everyday.

13. I HAVE A PEAK TO SUMMIT PASS WHAT’S THE DEAL WITH MY CRYSTAL AND BOYNE BENEFITS?

The Peak to Summit Pass is Valid anytime at The Summit at Snoqualmie AND at Crystal Mountain during the 2013-2014 winter season. Plus it includes gondola access at Crystal Mountain. The Peak to Summit pass also has the same great benefits as our Gold pass when it comes to our other sister resorts!

Peak to Summit pass holders receive the following:

The Peak to Summit pass does not have any blackout dates. The Peak to Summit pass expires at Crystal Mountain on April 20, 2014.

All ticket offers are non-transferable (must be used solely by the pass holder). Limit one per day.

14. WHEN WILL YOU OPEN FOR THE SEASON?

For the lowdown on our operating schedule, click here.

Have another question? Contact our Season Pass Office at 1-877-881-2447 (BIGS)